Customer Service Call Center

Outsourcing customer service can be a risky business -- your brand depends on it. You need to be certain that the person answering the phone for your business is cheerful, friendly and helpful.

Our in-bound call center agents work as extensions of your team. You set the standard operating procedures and business rules on how all calls are to be handled -- we'll do the rest. Each operator is thoroughly trained before "going live." Call center managers listen to all phone conversations until they are confident the agent is able to create happy customers for you.

Not unlike any other part of our fulfillment offering, our call center can be scaled to the size you need during peaks and valleys in your promotional schedule. Launching a new loyalty program - no problem. Introducing a new product - we've got you covered. Handling questions on fulfillment orders, taking orders, or just being available in case a question comes up -- we're ready.